Question 1

1. How do I rent a bike?

Accepted Answer

Reservations can be made online via the form on the website, by phone or on WhatsApp. After confirming availability, we will set the date, time and place of pick-up together. We recommend booking in advance, especially on weekends and in season.

Question 2

2. What documents do I need?

Accepted Answer

A valid ID (ID card or passport) is required. A simple rental contract is signed upon pick-up.

Question 3

3. Can I cancel or modify my reservation?

Accepted Answer

Yes, the reservation can be modified or canceled 48 hours before the rental, without additional costs. For last-minute cancellations, conditions may vary depending on the season.

Question 4

4. What is included in the rental price?

Accepted Answer

The price includes the electric bike, helmet, puncture kit, anti-theft device, and route recommendations adapted to your level.

Question 5

5. What is the range of electric bicycles?

Accepted Answer

The range varies between 50 and 100 km , depending on the terrain, the rider's weight and the level of assistance used.

Question 6

6. What is the maximum weight that bicycles can carry?

Accepted Answer

Electric bicycles support a maximum weight of up to 100 kg for optimal and safe use.

Question 7

7. Do you deliver the bicycles to the accommodation?

Accepted Answer

Yes, we offer delivery and pickup to guesthouses, hotels or other locations in the Hunedoara – Hațeg – Râu de Mori – Sarmizegetusa area, by appointment.

Question 8

8. How do I know which route to take?

Accepted Answer

We provide you with GPS (GPX) maps and personalized recommendations based on your experience level. In addition, we explain the routes to you before you leave and help you choose the right option (easy, medium or advanced).

Question 9

9. Do I need to have experience with electric bikes?

Accepted Answer

No. The bikes are easy to use, and before departure we provide a brief training on use, assistance modes and safety.

Question 10

10. Is special equipment needed for the tour?

Accepted Answer

No professional equipment is required, but we recommend sportswear, especially comfortable cycling shorts, comfortable shoes and possibly a waterproof jacket. Helmet is included in the price.

FAQ